Supporting and managing performance

At Simboc all of our IT support packages are tailored to meet your exact needs.  We provide you access to a dedicated account manager and technical consultants, who are always available to support you and your team. 

We will help with planning your future IT provisions for the business and assist with the design, implementation and budgetary planning. This approach will assist in minimising any negative impact on your business and providing a clear overview of where you are today, where you need to be in the future and how you are going to implement the technologies and solutions. 

Our support packages can provide same day business response with rapid remote support. Utilising our managed monitoring services we are able to monitor your systems around the clock, even when you and your business are off duty. 

Our tailored support packages can include the following options:

  • Fully managed service contracts
  • Support services for IT managers & support teams
  • Pro-active network & infrastructure monitoring 
  • On-site technical support
  • Remote technical support
  • Telephone help desk support
  • Around the clock monitoring
  • Guaranteed response times 
  • PAYG (Pay as you go) support at competitive hourly rates
  • Unlimited labour & parts inclusive agreements
  • Unlimited responses to site

Want to find out how much a tailored support contract will cost? Then complete your details below and we will get in touch to discuss your requirements.

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